Managed Infrastructure Partnership
Radiant Partnership Plans
Professional AV infrastructure requires ongoing operational stewardship — not one-time deployment.
RADIANT Partnership Plans establish an ongoing operational relationship — proactive diagnostics, engineering familiarity, and priority support workflows that keep your environment performing reliably long after installation.
With RADIANT Coverage
- Proactive remote diagnostics
- Infrastructure familiarity & continuity
- AI-powered support portal
- Preventative maintenance workflows
- Priority engineering response
- Operational oversight & monitoring
Standard Service Workflows
- Scheduled on-site support
- Reactive troubleshooting
- Standard dispatch scheduling
- Travel & labor billing where applicable
- Non-priority response queues
- Per-incident service billing
Why Infrastructure Coverage Matters
Proactive Diagnostics
Covered systems receive remote diagnostics and priority response from engineers with deep familiarity of your specific infrastructure.
Infrastructure Familiarity
Your RADIANT team maintains an active, up-to-date understanding of your environment — reducing troubleshooting time significantly.
Operational Continuity
Firmware updates, configuration backups, and scheduled health reviews ensure your systems remain operationally sound over time.
Remote Accessibility
Actively covered systems remain remotely accessible — enabling faster diagnosis and resolution before issues affect operations.
Remote Support Lite
Affordable access to RADIANT support, organized system information, and ongoing service records—so you always know who to contact when your AV system needs help.
- Online Service Portal
- Support Ticket Submission
- Next-Business-Day Response
- Remote Diagnosis & Support Coordination
- Business-Hours Support
- User Guides & System Documentation
- Equipment Inventory Tracking
- Warranty Information Tracking
- Complete Service History
- Ongoing RADIANT System Familiarity
Performance Partnership
Affordable access to RADIANT support, organized system information, and ongoing service records—so you always know who to contact when your AV system needs help.
- Online Service Portal
- Support Ticket Submission
- Same-Business-Day Standard Response
- Remote Diagnosis & Support Coordination
- Business-Hours Support
- User Guides & System Documentation
- Equipment Inventory Tracking
- Warranty Information Tracking
- Complete Service History
- Ongoing RADIANT System Familiarity
Elite Partnership
RADIANT’s highest level of support, system oversight, and technology planning for organizations where AV downtime can disrupt customers, events, meetings, or revenue.
- Everything in Performance Partnership
- Two-Hour Critical Response
- Same-Business-Day Priority Response
- After Hours + Weekend Response
- Highest-Priority Support Queue
- Priority Service Scheduling
- Full-Stack Monitoring for Enrolled Devices
- Monthly System Health Reviews
- 15% Discount on Technical Labor
- Priority Engineering & Programming
- Expanded After-Hours Support Access
- Vendor & Manufacturer Coordination
- Annual Technology Lifecycle Plan
- Dedicated Service Escalation Contact
What Every Plan Includes
Proactive Diagnostics
Remote Accessibility
AI-Powered Support Portal
Engineering Continuity
Preventative Maintenance
Operational Oversight
Your infrastructure is proactively supported and operationally understood.
Support remains available through standard service workflows for all systems. Actively covered systems receive remote diagnostics, priority workflows, and engineering continuity.
Operational Context
A standard reactive service visit typically starts at $445. After-hours or emergency dispatch can reach $620 or more — including travel, minimum call fees, and applicable labor rates. Active infrastructure coverage reduces reactive troubleshooting needs and unplanned operational risk throughout the year.